The Telecare

  Response Centre

 

 

 

 

 

 

 

 

 

 

 

 

 

The second floor will be available for future expansion while the top floor accommodates our state-of-the-art monitoring centre. It will use sophisticated call centre technology and Tunstall’s propriety PNC4 emergency response monitoring software.

 

A team of Telecare Consultants will man the phones 24 hours a day, seven days a week, under the supervision of our highly experienced Team Leader and Response Centre Manager. Our Telecare consultants speak English, Bahasa and Chinese dialects to enable us to service a range of clients across South-East Asia.

 

 

Telecare Consultants will:

 

• Listen & respond promptly to critical situations
• Understand vulnerable situations
• Solve a client’s problem with solutions
• Troubleshoot with clients over the phone

 

 

Our commitment to quality service:

 

• Answer every call you make at anytime of the day or night
• Respond to you with courtesy and respect
• Ask how we can help
• Arrange help even if we cannot hear you
• Stay on the line until help arrives
• Do everything to solve your problem

 

The Response Centre aims to provide and maintain:

 

• Caring and professional service
• Full confidentiality of all client information
• Full recording of client communication
• Voice logger for security back-up purposes
• Comprehensive back-up procedures
• Client focused policies and procedures
• Daily update of data entry & client details

Meditama LifeCare Sdn. Bhd. has built their new headquarters in Dataran Mentari, Bandar Sunway. Our response operation is located in a newly constructed three-storey building with the lower ground floor that will house the customer service, dispatch, stock warehouse and installation teams.